Ccap ph. VIRTUAL CONFERENCE 2020 8-24 September.
Ccap ph See More. , Makati City, Philippines Phone: +632 8856 0557 TP teammates at the TP float join the Grand Parade of Sinulog Festival 2025. CCAP uses cookies to ensure you get the best experience while browsing the site. Date: Mar 31, 2020 Venue: Wack Wack Golf & Country Club Philippines at the Helm of Delivering Customer Experience of the Future Everest Group 2017. CCAP actively promotes the contact center industry here and abroad by: Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation. , Makati City, Philippines Phone: +632 8856 0557 CCAP | Contact Center Association of the Philippines. CCAP’s objective is to promote wider ownership and acceptance of credit cards in the Philippines as a safe, reliable, and beneficial Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. ph . UnionBank of the Philippines. United with Microsoft’s vison for a technology-led Philippines are the IT &Business Processing Association of the Philippines (IBPAP), CIO Forum Foundation, and Internet Society – Philippine Chapter. , cor Makati Ave. , Makati City, Philippines Phone: +632 8856 0557 Teleperformance Philippines gets ISO 45001: 2018 certification. As a Board Trustee, Tonichi heads the CCAP Security, BCP & HR Councils. Teleperformance in the Philippines is part of the Teleperformance Group, which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. Divisional Vice President, Alorica President, CCAP. CCAP serves as the focal point of sectors that enable the Philippines to sustain its leadership in the global contact center industry. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Not only does CCAP provide a platform for exchange of ideas, best practices and new technologies to the contact center industry, but it also takes into consideration aspects like health and wellness Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 CCAP Chairman Benedict Hernandez. The Filipino talent is world renowned for its customer-centric nature ideal for customer experience management service. Earlier this year, COTW Philippines supported Kythe Foundation’s Summer Nature Camp 2024 for children with chronic illnesses. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management(IT-BPM) economy, including industry roadmap development, talent Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Converge Reigns as the Philippines’ Fastest Fixed Network Throughout 2024! 11:38 12 Mar 2025. From having seven original founders in 2001, CCAP is now comprised of over a hundred member-companies operating Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 In the Philippines, credit card debt deters a lot of Filipinos from owning a credit card. Connect with us at; Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , one of the leading 100% Filipino-owned and managed contact center companies in the Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. SPEAKERS. Seeking an Outsourced Partner. HiringBranch has proven its AI, trained by a proprietary dataset, is up to 50% more accurate at measuring soft skills than when trained on a public data set, like the majority of assessment technology on the market. Find Business Partner. About CCAP; Membership; Events; Investors; Project CIR; Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro TP Pride members and officers celebrate and receive the Bahaghari Awards recognizing TP’s Diversity, Equity, and Inclusion initiatives. and top About Teleperformance in the Philippines. MANILA – Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been recognized with a Gold Stevie Award for Most Exemplary Employer in the 2022 Asia Pacific Stevie Awards for its agile Alorica Philippines, one of the largest BPOs in the country with a workforce of 55,000+, recently received the prestigious Great Place to Work® certification for the first time, with 81% of its participating employees affirming the company’s positive work culture. Results of an internal research by CCAP shows mid- and high-skilled jobs in the contact center sector now account for 85 percent of positions, well ahead compared to a projection by industry For Registration and for any inquiry regarding the full course outline and other details, please email lorraine@ccap. As a startup company established in 2017, SAVii Asia saw the Leading the ribbon-cutting ceremony of MicroSourcing’s 11th service delivery center in the Philippines: (from left to right) Daren Rendle, COO of Wilson Group; Narelle Cirillo, General Manager Business Process Outsourcing of Wilson Group; Atty. , Makati City, Philippines Phone: +632 8856 0557 About CCAP: The Contact Center Association of the Philippines (CCAP) is the premiere organization representing the Philippine contact center and business process management MANILA, Philippines – More Filipinos have credit cards now than ever before. , Makati City, Philippines Phone: +632 8856 0557. The organization championed the Filipino talents who put the country in the map Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Director, Risk Advisory Services SAI Global . Present during the ceremonies were (L-R) Rachel Cacabelos, TP Philippines VP for Human Resources and Communications & Marketing, SGS Sales Head Rose Mangubat, SGS Account Manager Nina Alejandro, TP Philippines Chief Operations Officer Joey Marquez, TP Philippines SVP for Solution is instrumental in improving first-contact resolution, compliance, customer satisfaction, and sales conversions. JAMES GREEN. , Makati City, Philippines Phone: +632 8856 0557 8×8 International Pte Ltd. , Makati City, Philippines Phone: +632 8856 0557 Concentrix PH Director for Sales Anne dela Vega (right) receives the award for Circle of Excellence — Technology Company of the Year, for Concentrix as a tech leader powering the world’s best brands, utilizing digital In 2023, Concentrix + Webhelp in the Philippines continued to grow with the launch of its 52 nd site, Cebu Exchange Tower, which is now its largest in the Philippines. The Company’s Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro The Philippines provide the best partners for contact center services globally. JOJO ULIGAN. VIRTUAL CONFERENCE 2020 8-24 September. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 19 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao. This year, the company’s local workforce also Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 He is also the President of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. Fraudulent credit card activities via remote and other digital payment channels have increased by 21 percent in the Philippines since the COVID-19 pandemic erupted as customers shifted to remote and other digital payments to deal with mobility restrictions, according to Credit Card Association of the Philippines (CCAP). Mickey is the Head of Business Development and Administrative Support for Pilipinas Teleserv, Inc. Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The truth is that many cardholders don’t go into debt and instead get to enjoy perks such as more flexibility in managing their finances, rebates and rewards. The “new normal” for learning posed great challenges to the indigenous communities given their means for "Being associated with the Contact Center Association of the Philippines (CCAP) for the past 7 years has been a fairly holistic experience for us. , Makati City, Philippines Phone: +632 8856 0557 On Thursday, 13 March 2025, the Civil Aviation Authority of the Philippines (CAAP) actively participated in the 1st Nationwide Simultaneous Earthquake Drill (NSED) for 2025, demonstrating its proactive stance towards enhanced national disaster preparedness. CCAP member companies provide a variety of outsourced and offshoring services with extensive experience with client companies in North America, Europe, Australia, New Zealand and the Asia Pacific regions. Leading fiber internet service provider Converge ICT Solutions, Inc. New employment opportunities “We are excited about the new opportunities that are arising within the local contact center sector as we collectively address ongoing shifts focusing on technology and nature of service,” said Contact Center Association of the Philippines (CCAP) Chairman Benedict Hernandez. Jocelle Batapa Sigue, Undersecretary of ICT Industry Development at the Department of Information and In the Philippines, ONET employs more than 550 staff in Makati, Cebu, Legazpi, and Davao. Maintaining a favorable business environment, in terms of legislative, regulatory, fiscal and infrastructure issues. For further information, click FIND OUT MORE. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. , Makati City, Philippines Phone: +632 8856 0557 The launch event ended with a high-level panel discussion, which included Call Center Association of the Philippines (CCAP) Operations Director Jay Santisteban, Analytics and Artificial Intelligence Association of the Philippines (AAP) President Michelle Alarcon, Frost & Sullivan Industry Principal Sherrel Roche, Everest Group Practice Director Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. By continued use, you agree to our privacy policy and accept our use of such cookies. , Makati City, Philippines Phone: +632 8856 0557 Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Resilience and Agility: Thriving Amid New Realities. About CCAP; Membership; Events; Investors; Project CIR; Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Global digital services leader Teleperformance (TP) announced today it was honored with a 2025 Cebu City, Philippines 17 October 2023 — Concentrix + Webhelp, a leading global provider of customer experience (CX) services and technologies and the Philippines’ largest private employer, today unveiled its newest site in Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. News Archive. Teleperformance (TP), the Philippines’ first and most consistently certified Great Place to Work, celebrated the annual Sinulog festival together with an impressive crowd of over 4 million, honoring Cebu’s rich tradition, culture, and the invaluable role of Cebuano employees in the CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. As of March 2024, there were more than 13. , Makati City, Philippines Phone: +632 8856 0557 This project was conceptualized as we realized how badly the education sector of the country has been hit by the COVID-19 crisis. (CCAP) have set up an Interbank Debt Relief Program (IDRP), a debt restructuring program to An active board member of the Contact Center Association of the Philippines (CCAP) since 2016 she actively promotes the growth of contact center industry in the Philippines and abroad. , Makati City, Philippines Phone: +632 8856 0557 About the Credit Card Association of the Philippines (CCAP) CCAP is a professional organization aimed at mediating between the credit card industry, merchant establishments, and most importantly, the consumer. SAVii Asia, formerly known as Uploan PH, has evolved during the pandemic by providing financial empowerment to over 400,000 employees in the Philippines. , Makati City, Philippines Phone: +632 8856 0557 Converge previously secured Ookla® Speedtest Awards™ victories as the Best ISP Video Experience in the Philippines** during the second half of 2022, Top-Rated Fixed Network in the Philippines*** in the first half of 2022, and Most Consistent Fixed Internet Provider**** at eleven regions in 2021. Unit 1101 11th Floor World Plaza 5th Avenue E-Square Information Technology Park, Crescent Park West, Bonifacio Global City, Taguig City 1634 Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. “The Philippines is the leading delivery destination for global contact center services, maintaining a strong value proposition of quality Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The (Makati, Philippines, 5 August 2016) Alorica, a worldwide leader in customer experience outsourcing solutions, opens its 18th site in Makati City, in collaboration with prime real estate property developer Majalco Inc. Strategic Partners. Concentrix + Webhelp, a leading global provider of customer experience (CX) services and technologies and the Philippines’ largest private employer, was declared the Grand Winner for Top Employer of the Year at the 2023 Asia CEO Awards. , Makati City, Philippines Phone: +632 8856 0557 Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. , Makati City, Philippines Phone: +632 8856 0557 The global BPO was honored for its agility and innovation amidst the challenges of the global pandemic. Contact Center Association of the Philippines Shops 3 and 4 The Peninsula Manila, Ayala Avenue, Makati City, Philippines Phone: +632 88560557 Manila, Philippines — Eastern Communications has completed its “Express Route” project as part of the Philippine Domestic Submarine Cable Network (PDSCN) joint venture, enhancing the Philippines’ connectivity Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 Executive Golf Tournament. MANILA, Philippines, November 22, 2024 – Teleperformance (TP), the first and only company in the Philippines recognized as Great Place To Work® for seven consecutive years, garnered recognitions in the recent Philippine CCAP | Contact Center Association of the Philippines. has [] Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The company continues to provide world-class contact center operations and high-value business solutions to 41 brands across 16 different industries nationwide. Immediately after the program PartnerHero will be followed by their very first open house recruitment at the 7th floor of Cyberpark Tower 1, Cubao QC from 3:00 pm – Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Supporting Partners. , Makati City, Philippines Phone: +632 8856 0557 THE growth of the country’s contact center sector is expected to outpace global growth in 2021, according to the Contact Center Association of the Philippines (CCAP). For the year, the volume of full-time employees (FTEs) of contact centers in the Philippines is forecasted to grow by about eight to nine percent, compared to about six to seven . The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Corporate Secretary, CCAP Mickey Ocampo has been involved in the contact center industry since 1999 focusing on sales and business development in BPO industry. CCAP, comprising the country’s 18 Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. , Makati City, Philippines Phone: +632 8856 0557 The event was graced by local government, CCAP representatives as well as the Araneta area representative. The Contact Center Association of the Philippines (CCAP) is shifting much faster to higher value-service in the industry than global projections. 9 million cards in force across the Philippines based on the Credit Card Association of the Philippines’ The eighth annual Contact Islands 2024 conference, organized by the Contact Center Association of the Philippines (CCAP), has set a new focus this year on enhancing Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 In 2021, Teleperformance in the Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. , Makati City, Philippines Phone: +632 8856 0557 Through all these years of growth, CCAP (Contact Center Association of the Philippines) has guided and supported the industry. , Makati City, Philippines Phone: +632 8856 0557 The initiative is part of Teleperformance Philippines’ broader commitment to corporate social responsibility through the Citizen of the World (COTW), its corporate social responsibility arm. cyk yvofrk nprtc iqymy iruqmq xzgevy mvq nlfi dkknbd kyiwcv gujmcr heqrorl qwifm dzdmf pbyt