Brighton and hove council complaints. customerservices@brighton-hove.

Brighton and hove council complaints uk. uk; phone 01273 293 653; The team can give further advice on: the appeal procedure in community schools; information about school vacancies in Brighton & Hove; Make a complaint about a college or university. As we are not residents of Brighton we didn’t know the implication of driving in a bus gate lane at 8. It's a criminal offence and you can receive an unlimited fine or court action. uk; Crime or Anti-Social Behaivour can be reported to your local police station by calling 101. He raised the issue at a Brighton and Hove City Council meeting yesterday (Thursday 3 February), saying that, since September, residents in Devonshire Court, in Wilbury Avenue, Hove, had In an email response to a resident’s complaint seen by Brighton and Hove News, the port said that their investigation of the Cemex ship concluded: “no unusual or out of the ordinary sound levels were detected. The Customer Insight Annual Report for 2022-23 said that 2,201 “stage one” complaints were received, up 25 All pages relating to Noise. In Brighton and Hove, relatively few complaints warranted further investigation, she said, but the council openly listed an anonymised summary of all the complaints that it had received. Ways you can influence council decisions Councillors and council meetings, petitions. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). What is a fly-tip? Fly-tipping is the illegal dumping of waste, items or materials. Our contractor recycles up to 95% of what's collected from the bottom of these gullies and it's made into materials for road surfacing. This means we cannot help with this type of complaint. Jul 11, 2019 · Before going to the ombudsman, residents must complain directly to the council, which has a two-stage procedure. The biggest creditor is Brighton and Hove City Council What we clean up. “We are conducting enquiries, which are at an early stage, to establish the full details of the events or identify anyone involved. It may also delegate many of those functions to a Committee, a Sub-Committee or an officer. You first need to make a complaint to the college or university. The Ombudsman seeks to resolve disputes wherever possible but cannot investigate You can contact Brighton & Hove City Council Complaints Team. One was a disabled woman. Allotment holders are due to discuss a number of complaints about the support provided by Brighton and Hove City Council. 3. uk r post Complaints Team Brighton Hove City Council Room 146 Kings House, Grand Avenue,}À Eï î>^ Please tell us what you think It helps us to know what you think about our services. Admin@brighton-hove. The minimum taxi fare set by Brighton & Hove City Council is £3, and it rises in 30p increments according to how In response to the public outcry the council said: “To make sure the city council continues to offer the best support possible for survivors of domestic violence and abuse in Brighton and Hove, at the end of the previous contract, a fair procurement exercise was run. Delivering 24 hour council services to residents, visitors and businesses in Brighton & Hove A full profile of Councillor Trevor Muten including ward, surgey details, responsibilities, and contact addresses. Nationally, the current £2 single bus fare cap is due to expire at the end of the year, going Complete an application form to apply for prior consent for construction work and send it in an email to ehl. Brighton and Hove City Council Facebook page (opens in new tab) Brighton and Hove City Council Twitter page (opens in new tab) Brighton and Hove City Council YouTube page (opens in new tab) Brighton and Hove City Council Instagram page (opens in new tab) Brighton and Hove City Council LinkedIn page (opens in new tab) You will need to make your complaint to your local hospital, clinic or surgery. 10. “Once set, the limiter shall be locked and tamper-free. It is a process that gives you the right to request a review of a reported incident where you're dissatisfied with the response. This is a dramatic fall in the number of fines issued in previous years. Ms C called the Council in February 2017. A separate FOI on Brighton and Hove City Council’s website, confirmed 28,414 fines were issued in 2023, generating £861,819. This includes non-code of conduct complaints and cases where the complainant Jan 8, 2025 · If you would like to provide a detailed compliment or complaint, you can contact the Customer Feedback team. phone: 07745210038 . The customer service centres at Brighton and Hove town halls could close as part of the review, with staff moved to other locations. New rules for social housing, which includes council homes and Brighton and Hove City Council had planned to introduce a £50 fee for guest permits after a public consultation in 2019. You can send an email to ehl. Her devolution bid was supported by other council leaders at the latest economic board meeting in Shoreham yesterday (Wednesday 16 October). If you have supporting documents you can upload send an email to schooladmissions@brighton-hove. We are a free service. to up 50 per year and may have to review this allocation further if the complaints continue although the removal of the free guest permit for residents as part of budget savings for 2023-24 may resolve some of the issues. Or you can contact us 9am and 5pm, Monday to Friday. See more How to make a complaint about a local councillor. This fine has changed our happy memory of our day in Brighton. This number also covers out-of-hours emergencies. We investigate complaints in a fair and independent way - we do not take sides. Typically, they included councillors being rude to each other or members of the public in meetings or on social media – or failing to answer emails or deal Complaints to Brighton and Hove City Council parking services more than doubled last year and made up more than a fifth of the total number of grievances. Some council services have a separate complaints process. You can use this bird feeding template letter. The Brighton and Hove Allotment Federation’s annual general meeting (AGM) includes an item headed: “Is the allotment service broken?” “The installed sound limiter device shall be set and approved by an environmental protection officer from Brighton and Hove City Council. The same committee agreed to halt progress on a Delivering 24 hour council services to residents, visitors and businesses in Brighton & Hove The home page for all information relating to decision making in the council Meetings, agendas, and minutes A separate FOI on Brighton and Hove City Council’s website, confirmed 28,414 fines were issued in 2023, generating £861,819. If you have a complaint about your National Express coach journey you can go to the National Express website. And she spelt out the basic details of the support being offered at a public meeting attended by about 60 people at Hove Methodist Church last But Brighton and Hove City Council’s Planning Committee unanimously refused to extend the temporary permission at a meeting in June. If the resident remains unhappy they can ask to take their complaint to stage 2 where it will be for bus stops please phone Brighton & Hove buses at 01273 886200 for telephone boxes please phone BT at 0800 661 610 for post boxes please phone Royal Mail at 03457 740 740 Even Brighton and Hove City Council’s housing department said that it would not be able to take on the seafront flats. Complaints must be brought to the Ombudsman within 12 months. Shocking results from electric blanket tests, say fire chiefs Brighton and Hove City Council Council’s director of education and learning Georgina Clarke-Green said that a package of measures had been presented to the governing body on Tuesday (10 December). Purpose of the Report 1. uk; We process, analyse and use your data in a range of ways to better understand what our customers need and to improve the way in which the council delivers your services. Send an email to webcontent@brighton-hove. Initial complaints Mo Abdsami has emailed the council to chase up the permit he applied for in mid-August but has heard nothing. How to make a complaint about Use this form to make a complaint if the service you’re contacting us about follows our corporate complaints procedure. Feb 3, 2023 · In response to the article, the council said: “Recent reports claiming four Brighton schools are not allowing the words ‘mum’ and ‘dad’ to be used are untrue. “The process must – by law – be conducted to be competitive. To make a representation you will need to write to the licensing team. Labour councillor John Allcock said that the “chronic and persistent” missed collections had led to residents filling up his email inbox with complaints. Our enforcement powers are limited to the operators, vehicles and drivers that we license. If you're a council tenant or leaseholder you can also contact us by: email at housing. Brighton & Hove City Council is the data controller for purposes of the Data Protection Act (2018) and The General Data Protection Regulation (EU) 2016/679 ("GDPR") and is registered as a data controller with the Information Commissioner’s Office (ICO) under registration number Z5840053. Your personal details are confidential and we will not share them without your consent. We really would like you tell us what you think. Brighton and Hove City Council Twitter page (opens in new tab) Brighton and Hove City Council YouTube page (opens in new tab) Brighton and Hove City Council Instagram page (opens in new 5 days ago · Brighton & Hove economic plan 2024 to 2027: Evidence base; Our commitment to the Living Wage; Sustainable business; Invest in Brighton & Hove; Local economic information and data; Business continuity; Employing an apprentice; City employment and skills recovery plan 2021 to 2023; Co-working and shared workspace in Brighton & Hove Jan 25, 2022 · An East Sussex County Council spokeswoman said: “East Sussex Trading Standards has recently been made aware of a small number of unconfirmed complaints. Brighton and Hove Independent councillor Mark Earthey took up residents’ complaints after receiving emails from people living in several streets in his ward, Rottingdean and West Saltdean. There are strict time limits. Go to our report a problem pageto tell a council service about an issue. If you need help to fill in this form, you can: send an email to ehl. 8 October 2021. You can fill this form in anonymously if you do not want to tell us who you are, but please note that if you do we will have no means of contacting you, and the progress of your case may be affected if we need to obtain more information from you. We went back through Brighton town to see your Christmas lights and to our annoyance then received a notice from the Council fining us for driving on York Place. The Environmental Health service will take formal action when: there is a public health risk; there is a good chain of evidence; the company does not have a good reason for the complaint email at psh@brighton-hove. The aim of the Customer Feedback team is to deal with complaints from the public quickly, fairly and efficiently. Complete the ASB Case Review referral form. It helps us to know what you think about our services. If your complaint is not about data protection Brighton & Hove City Council | Hove Town Hall | Hove | BN3 3BQ | Tel: (01273) 290000 | Mail: info@brighton-hove. Problems included the new online parking Information message. uk; What Residents concerned about poor-quality maintenance work have called for greater transparency when making complaints. In 2022 the council issued 98,106 fines generating £2,930,484 with the same number generated in 2021. 25 May 2022. Food waste collections are due to start in a phased process across Brighton and Hove from next year, the council’s waste management boss said yesterday (Tuesday 19 November). 01273 293 030 if you're a council tenant or leaseholder, or if the person you're reporting is a council tenant or leaseholder 01273 294 400 if you or the person you're reporting live in temporary accommodation To report a noise complaint or for advice, contact the Environmental Protection team. Please tell us: Your full name and address; Name and address of the We receive many complaints about people feeding birds, but there’s no law against it. ASB case review in Brighton & Hove Between November 2014 and October 2021 Brighton & Hove residents have: Jan 11, 2017 · In just nine months, more complaints have been made to Brighton and Hove City Council than in the whole of the previous year. The request came as members of Contact us if you have a question about our council housing services, or disagree with a decision we've made. Since January 2017, the council received 572 complaints about missed bin collections, of which 490 were Oct 20, 2010 · Five headings are used to categorise complaints about Members. Councillor Wilkinson had intended to propose a formal motion asking for a dedicated working group to be set up to address the problems. If you're contacting us about an issue for the first time, please get in touch with the service directly so that we have the opportunity to put things right. You can use our contact form to send us your message about council housing. Contact Us; Brighton and Hove City Council Facebook page (opens in new tab) Brighton and Hove City Council Twitter page (opens in new tab) Brighton and Hove City Key decisions for the council in the next 12 months Decisions involving spending/saving over £500,000 or that affect two or more wards. Use this comments section to discuss problems you have had with Brighton and Hove City Council, or how they have handled your complaints. East Sussex County Council and West Sussex County Council are both holding cabinet meetings on the same day – Thursday 9 January – to agree a joint bid with Brighton and Hove. People were warned that even the most eco-friendly wood-burning stove would emit six times as many harmful airborne particles every hour as some types of lorry. The Ombudsman considers the evidence and looks to see if there has The first two complaints lodged against Brighton and Hove councillors in 2024 raise concerns about where they live. These fines Brighton and Hove City Council said that it was “capping short single journeys around the city at just £1” until Friday 31 January 2025. But the council did not confirm whether this was the case when asked. Since January, Brighton and Hove City Council has been fining people driving through bus gates on the A23 at the bottom of North Road and Trafalgar Street and at the entry to St Peter’s Place. ASB case review in Brighton & Hove Between November 2014 and October 2021 Brighton & Hove residents have: Even Brighton and Hove City Council’s own housing department appeared to be unable to support the policy, sometimes as known as “pepperpotting” – and intended to prevent the creation of “ghettoes”. If we didn’t collect your rubbish, recycling or garden waste it might be because: email democratic. The “scratch permits” were brought in last year, replacing the previous system of free permits in Coldean and Moulsecoomb on Brighton and Hove Albion match days. The exchange took place when Brighton and Hove City Council met at Brighton Town Hall last night (Thursday 21 October). Every case is different, but in general, we’ll contact the person responsible and tell them about the complaint. Noise complaints are being resolved more quickly thanks to a new team of council ‘field officers’, according to a report. 29 November 2021. now what you think is bad. Sections 3. Full details of the decision "Complaints procedure" That the arrangements for the investigation and hearing of complaints about Member conduct as set out in Appendix 1 to the report and as illustrated in the flow chart in Appendix 2 to the If you have a problem with a Brighton & Hove licensed taxi or private hire car, you can make a complaint to our Hackney Carriage office. gov. Brighton and Hove City Council has submitted a letter expressing interest in a “devolution” deal, also signed by the leaders of the seven district councils in West Sussex. Mr Abdsami said: “I have applied for a parking permit and paid for it and uploaded all the documents but (am) yet to hear back from Brighton and Hove City Council. details of what your comment or complaint is about; This information is held in the strictest confidence. 30pm; post at Private Sector Housing, Brighton & Hove City Council, G14, Hove Town Hall, Norton Road, Hove, BN3 3BQ; Revenge eviction Brighton & Hove City Council welcomes the Housing Ombudsman’s new statutory Complaint Handling Code, especially the oversight requirements, which ensure that complaint handling is given high priority in the organisation and provides a robust framework for continuous improvement using learning from complaints. . Nine of them have been Brighton and Hove City Council complaints contacts. uk or submit All pages relating to Nuisance neighbours. If you Brighton and Hove City Council charges an extra £94 a year to collect garden waste fortnightly from 240-litre brown bins. Complaints investigated under the Council’s internal complaints procedure. licensing@brighton-hove. Her mother’s capital had fallen to The council will not take over the running of the Brighton i360, according to the deputy leader Jacob Taylor in a statement this morning (Friday 20 December). Find out what counts as a statutory nuisance from GOV. She said that her focus was on a food-led venue and she preferred a “carriages at midnight” approach for weddings and parties. Brighton and Hove City Council Facebook page (opens in new tab) Brighton and Hove City Council Twitter page (opens in new tab) Brighton and Hove City Council YouTube page (opens in new tab) Brighton and Hove City If you need any information about your complaint, please send an email to ehl. Email: customerfeedback@brighton-hove. “The Ms Gilburt, 52, said that she took over responsibility for the venue on Thursday 3 October, two weeks before the request for a review went in to Brighton and Hove City Council’s licensing team. The petition, signed by 280 people, is due to be presented to Brighton and Hove City Council’s Transport and Sustainability Committee next Tuesday (5 December). The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Urgent matters should always be reported by phone. The letter was sent in response to an invitation from the government which wants to create new combined councils run by directly elected “metro mayors” like Sadiq The owner of a grassroots music venue which closed after noise complaints 14 years ago has made another bid to turn it into housing. A Patient Advice and Liaison Service (PALS) has been established in every NHS Trust and A spokeswoman for Brighton and Hove City Council said: “The environmental protection team having investigated a complaint about noise nuisance from padel play, served a Noise Abatement Notice in 2023. Since the last Audit and Standards Committee meeting in June, the council has received nine new complaints, with five resolved. Councillor Sankey is the leader of Brighton and Hove City Council and chairs the Greater Brighton Economic Board, made up of council, business and education leaders. Brighton and Hove News subsequently asked the council what specifically had been offensive but did not receive a response. Southern England NHS Complaints Advocacy referral form; If you are not sure whether you can get an advocate, or for more information, advice and support in your area, please contact us on 0300 456 2370 or email [email protected]. Under the provisions of the Environmental Protection Act 1990 and the definition of statutory nuisance, Brighton & Hove City Council can investigate and deal with some types of noise. Twenty-three of the 26 complaints were made by the public and three by other councillors. The subjects include comments made to the media and the registration of a neighbourhood forum as a private company. One Phoenix Place has submitted an application to Brighton and Hove City Council for a change of use for the former Freebutt pub to create commercial premises on the ground floor and housing in the floors above. For any life-threatening situations, call 999. Featured PDF Putting things right – guidance on remedying faults in service delivery and complaint handling Brighton & Hove economic plan 2024 to 2027: Evidence base; Our commitment to the Living Wage; Sustainable business; Invest in Brighton & Hove; Local economic information and data; Business continuity; Employing an apprentice; City employment and skills recovery plan 2021 to 2023; Co-working and shared workspace in Brighton & Hove Council is the supreme decision making body and may with some exceptions exercise any of the functions vested in Brighton & Hove City Council by law. send an email to cityclean@brighton-hove. A report to the You must go all the way through the council’s complaints procedure before you can take your complaint to the Tribunal or Ombudsman. uk or phone 01273 294 266. If you are concerned about the way a Councillor has behaved, you may either complete an online Councillors complaint form, email us at legal. Parents have spoken out after the council started a “public engagement” exercise looking at what can be done to keep secondary schools viable as pupil numbers fall across Brighton and Hove. uk if you need a copy of this in a different format. After going through two stages of complaints with the council without success, the housing ombudsman has ruled that there was “maladministration”. uk Phone: 01273 292480; Concessionary bus passes Email buspasses@brighton-hove. receive support with your complaint from the Council’s Standards and Complaints team. Hove Town Hall Hove BN3 3BQ Bus. At the same time, new chief executive Jess Gibbons, 44, has taken over from Will Tuckley, 64, who served as an interim after previous chief executive Geoff Raw, 61, left for another job last May. By phone 01273 291229 r email complaints@brighton -hove. Brighton and Hove City Council’s first Audit and Standards Committee agenda for the year has one complaint about an unnamed councillor’s place of residence during the May 2023 election campaign. If you’re Lee Catt found that his “cards were marked” by Brighton and Hove City Council because he complained about drug dealers and anti-social behaviour on the Craven Vale Complaints Team Brighton & Hove City Council Room 146 Kings Ho. Lee Catt found that his “cards were marked” by Brighton and Hove City Council because he complained about drug dealers and anti-social behaviour on the Craven Vale housing estate. be willing to accept the Council’s rate, eight of which were in the Brighton and Hove area. In the 2021-22 council year, 392 people complained to parking services, up 132 per cent compared with the year before. You can do this through our online Environmental Health report form. The party said that councillors had received a high volume of complaints over long-running problems with missed rubbish and recycling collections, pavement weeds, potholes, graffiti and litter. Reduce the risk of complaints. The potential changes would follow a review of Brighton and Hove City Council’s customer services that is currently under way. Ms C told us: “I visited the Homes but none of them were suitable”. He also wants the council’s chief executive Jess Gibbons to write to the Chancellor Rachel Reeves asking for an immediate review of the decision. Neighbours living in the Brunswick and Adelaide ward have raised multiple issues of noise and drunken behaviour with councillor Phélim Mac Cafferty but these are not being properly recorded by the city council. 1 The purpose of this report is to provide a summary of complaints information about Housing and City Support received for quarter 1, in the council Jul 10, 2024 · The ASB case review is not a complaints procedure. UK. uk; using our online form to ask for help to get repairs; using our online form to renew or apply for an HMO licence; phone on 01273 293 156 between 9am and 1. Responsibilities. The company, a leading defence contractor, was originally granted its temporary planning permission for five years in 2018. Download Councillor Tim Rowkins contact details as VCard. Our street cleaning team regularly patrol our city’s public areas for problems, but if you let us know about a problem we can often clean it up sooner. Cabinet Member for Net Zero & Please wait until 3pm before you report a missed collection. Access to this device will be made available and adjustments made should noise complaints be received. Labour councillor Dear Sir/Madam, Under the Freedom of Information Act, I would like to request the following information: - The total number of complaints about noise that could be a ‘statutory nuisance’ under the Environmental Protection Act 1990, made during the 2021 calendar year - The reason for each of the above complaints, for example noise from intruder alarms, noise Delivering 24 hour council services to residents, visitors and businesses in Brighton & Hove. The Ombudsman must determine whether a complaint comes within their jurisdiction. Once cleaned, a coloured spot is spray-painted on the grating. uk phone 01273 292 086 We process, analyse and use your data in a range of ways to better understand what our customers need and to improve the way in which the council delivers your services. uk or send it in the post to the Licensing Team, Brighton & Hove City Council, 2nd Floor Bartholomew House, Bartholomew Square, Brighton, BN1 1JP. Melissa Francis, head of Cityclean, the council’s rubbish and recycling service, shared an update at a Brighton and Hove City Council housing management panel. Labour councillor Tristram Burden, the A new petition is urging Brighton and Hove City Council to drop Hove and change the city’s name to just Brighton. How to make a complaint about our services for children. Nine of them have been made since April and are newly listed in the report. How we will deal with a noise complaint. Residents concerned about poor-quality maintenance work have called for greater transparency when making complaints. However, several motorists have appealed to the Traffic Penalty Tribunal, and a handful have been successful because of the way the original traffic The council is showing the red card to match-day “scratch card” parking permits which residents living near the football ground in Falmer had to buy if they had guests. Find out what you can do to reduce stress to animals caused by fireworks and find advice if you're a pet owner. Ms C told the Council that she would explore alternative homes for her mother. It will be used to process your query and will not be used for any other purpose. Labour councillor Gary Wilkinson asked Brighton and Hove City Council to adopt a cross-party approach to essential services a year ago. It’s been since (Monday) 19 August. If you’re contacting us about this issue for the first time please get in touch with adult social care directly. For more information phone 01273 294 266. One participant told me: “There were several survivors there and at least two left early saying they felt upset and intimidated by what had happened. brighton They were among 28 complaints about councillors made to Brighton and Hove City Council so far this year, according to the latest standards report. Find more information about how we use your data in our privacy and data notice. Brighton and Hove. Adur, which includes Southwick, Shoreham, Sompting and Lancing, was next on the list with 2,687 noise complaints – or 2,089 for every 50,000 people. Contact Brighton & Hove City Council's Customer Feedback team ; Bus stops & shelters Email transport. If there’s a build up of bird droppings, we may be able to help. Delivering 24 hour council services to residents, visitors and businesses in Brighton & Hove A full profile of Councillor Alistair McNair including ward, surgey details, responsibilities, and contact addresses. How to make a comment, Brighton and Hove City Council Facebook page (opens in new tab) Brighton and Hove City Council Twitter page (opens in new tab) Councillor McNair wants the council to ensure those who need support but do not receive pension credits or other means-tested benefits can be helped by the Brighton and Hove Fuel Payment Support Fund. However, with regards to complaints about the spreading of manure or slurry on the land, we follow the informal advice provided by the Department of Environment, Food and Rural Affairs (DEFRA) that manure or similar should be ploughed in within 72 hours of it being Council – For Information 25 October 2012 Agenda Item 44 Brighton & Hove City Council Subject: Complaints procedure Date of Meeting: 25 October 2012 25 September 2012 – Audit & Standards Committee Report of: Monitoring Officer Contact Officer: Name: Brian Foley Tel: 293109 E-mail: brian. Phone the helpdesk if your issue poses an immediate danger. What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. Formal action. uk Phone 01273 291924; Coach. uk | how to find us | comments & complaints | Hove If you send us negative feedback as a comment it won’t go through our complaints process; If you have supporting documents you can upload them at the top of the form below. All NHS Hospital Trusts also have complaints managers. Council is the supreme decision making body and may with some exceptions exercise any of the functions vested in Brighton & Hove City Council by law. Rowkins@brighton-hove. Stage one states the complaint will be handled by the service the customer is complaining about and to “talk to” them again if the customer is unhappy with parts of their reply. ” Jan 2, 2025 · What conservation areas are, where they are in Brighton & Hove and restrictions around getting planning permission within them. uk; phone 01273 294 266 They were among 28 complaints about councillors made to Brighton and Hove City Council so far this year, according to the latest standards report. The petition was started by Gavin Manthorpe, from Saltdean, who has lived in Brighton all his life and said that the change would give the city a Homepage for Brighton & Hove City Council. Hyde housing association was granted planning permission in 2017 to build 60 homes in an eight-storey block. Proposals going before the special meeting Fed up neighbours complained to Brighton and Hove City Council 12,620 times in three years, a survey found. Visit Homepage Comments. Email: Tim. In response to the public outcry the council said: “To make sure the city council continues to offer the best support possible for survivors of domestic violence and abuse in Brighton and Hove, at the end of the previous contract, a fair procurement exercise was run. 1 to 3. Brighton and Hove City Council started sending warning letters to those who strayed into the bus lanes from September last year and, from January, the council has been issuing £60 tickets. The council’s newly promoted head of planning enforcement Robin Hodgetts said that the “proliferation” of shared houses – known as houses in multiple occupation (HMOs) – had become an increasing priority. uk Sep 21, 2021 · Thousands of people have been unable to renew their parking permits, according to a councillor. 1. If they're found to be of a poor standard or dangerous to vehicles or pedestrians, the company will be: charged with a penalty; directed to make the work safe; If you have any queries relating to these street works: phone 01273 29 29 29; send an email to Permit. projects@brighton-hove. The number of noise complaints equated to 2,169 for every 50,000 people. Odours and fumes we can investigate. 5 below give a summary of complaints received about members in quarters 1, 2, an 3. The eight-strong team replaced Brighton and Hove City Council’s out-of-hours noise patrol service despite the reservations of some councillors. Listed buildings of Brighton & Hove How to find out if a building is listed and if you can make changes to a listed building. Visit Contact Page. You may want to speak to your neighbour about the issues you are experiencing. Use this form to make a complaint about adult social care services in the city, other council services have a separate complaints process. Brighton and Hove City Council said: “(The) cabinet will decide whether to submit a joint proposal with West Sussex and East Sussex for devolution on Thursday 9 The report – Brighton and Hove City Council’s annual review of standards – said that 26 complaints about councillors were made in 2022, down from 36 in 2021 and 33 in 2020. 1 A. Find links to pay, report and apply for council services and find out what’s happening in Brighton & Hove. We real. You can ask them for a complaints leaflet that will have the details. 27pm. Brighton and Hove City Council Twitter page (opens in new tab) Brighton and Hove City Council YouTube page (opens in new tab) Brighton and Hove City Council Instagram page (opens in new About you - equalities monitoring by the council; Our equality and inclusion policy statement and strategy; Being a fair and inclusive council; Becoming an anti-racist city; Equality impact assessments; Gender diversity in Brighton & Hove; Employee networks; British Sign Language Charter; Workforce Race Equality Standards Action Plan July 2022 Councillor McNair wants the council to ensure those who need support but do not receive pension credits or other means-tested benefits can be helped by the Brighton and Hove Fuel Payment Support Fund. ” Two of the complaints about Councillor Nemeth – “E/2022” and “J/2022” – were referred to a council standards panel in December, with hearing dates yet to be set. Find out more about rubbish and drainage issues on The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. The request came as members of How to make a comment, complaint or compliment about Adult Social Care Services, in an easy read format. In the 2021-22 council year, 392 people complained to Brighton and Hove City Council parking services, up 132 per cent compared with the year before. The college or Find out how to make a complaint about a taxi, this includes complaints about a driver's behaviour, overcharging or a problem with the vehicle. They are being laid off and told that there is no to pay them as the seafront attraction goes under with debts of more than £50 million. Brighton and Hove City Council Facebook page (opens in new tab) Brighton and Hove City Council Twitter page (opens in new tab) The exchange took place when Brighton and Hove City Council met at Brighton Town Hall last night (Thursday 21 October). How to make a complaint about health services. Two of the most senior officials at Brighton and Hove City Council have left as part of a cost-cutting shake up. Contact. 1 day ago · Information message. We can investigate odour or smell as a nuisance from most sources. If you have concerns about a licensed premises. Find out more about how we deal with complaints about adult social care services. Brighton and Hove City Council complaints contacts. services@brighton-hove. Train. The verdict covers the council’s Brighton and Hove City Council is planning a crackdown in smoke control areas as wood-burners become more popular although they may not be the main cause of complaints. The same committee agreed to halt progress on a The report to Brighton and Hove City Council’s Audit and Standards Committee cited five outstanding complaints from this year and 2021 where the councillor concerned had not responded to “any communications”. These are formal parks and gardens through local Complaints about noise and anti-social behaviour around events on Hove Lawns are not getting through to the people who need to know. Our approach. It went live on Brighton and Hove City Council’s website a few days later and promptly attracted almost 300 signatures. Checking our performance against this promise. Brighton and Hove City Council. Noise issues can be reported to Environmental Health on 01273 294 266; Licensing issues can be reported to the Licensing Team on 01273 294 429 or by email to ehl. Brighton & Hove City Council inspects these works. environmentalprotection@brighton-hove. Delivering 24 hour council services to residents, visitors and businesses in Brighton & Brighton and Hove City Council. foley@brighton-hove. customerservices@brighton-hove. Jun 15, 2016 · Council – For Information 25 October 2012 Agenda Item 44 Brighton & Hove City Council Subject: Complaints procedure Date of Meeting: 25 October 2012 25 September 2012 – Audit & Standards Committee Report of: Monitoring Officer Contact Officer: Name: Brian Foley Tel: 293109 E-mail: brian. The permission expired in September 2023 and the structure is still in place. uk; phone on 01273 29 30 30 The Brighton i360 has closed, with staff called to a meeting today (Friday 20 December) to hear the news. Get involved in council decisions Our guide on how to take part in consultations. Conservative councillor Robert Nemeth flagged up their problems after hearing about people affected by delays when trying to use Brighton and Hove City Council’s new system. Apr 15, 2010 · Just weeks after Brighton council leader Mary Mears pledged to stand up to supermarkets, planning officers have taken action against Oct 20, 2010 · Brighton & Hove City Council For general release: Meeting: Overview and Scrutiny Organisation Committee Subject: Corporate Complaints Update Ward(s) affected: All 1. Complaints have gone up a quarter in the past year, according to Brighton and Hove City Council’s annual report on customer service. In Brighton & Hove our contractors clean them every 12 or 18 months. To reduce the risk of complaints, contractors should: inform and consult local residents about work Officers were presenting a draft “hate crime” policy which is currently subject to a public consultation on the Your Voice section of the council’s website. Brighton and Hove City Council said: “The council understands that Brighton i-360 Limited will file to enter into administration today (Friday 20 December). Reasons why collections are missed. uk; Phone: 01273 29 12 29; Brighton & Hove City Council currently manages some 1100 hectares of parks and green spaces. Most complaints can be resolved quickly in this way. We will clean up dropped litter, dog mess, and hazardous/dangerous materials left in public places. Last night the council’s Environment, Transport and Sustainability Committee was asked to make the bus gates permanent, prompting members to voice their Delivering 24 hour council services to residents, visitors and businesses in Brighton & Hove A full profile of Councillor Amanda Grimshaw BEM including ward, surgey details, responsibilities, and contact addresses. Seafront café boss awaits licensing chiefs’ verdict after complaints. We would like to know A special meeting of Brighton and Hove’s cabinet will ask councillors to back the city council taking part in a devolution priority programme – but it leaves the future of the council in question. Council urged to review options for ‘affordable’ homes. Call Customer Services on 01273 290000. uk What conservation areas are, where they are in Brighton & Hove and restrictions around getting planning permission within them. ” Residents are desperate for the council’s environmental health team to investigate the noise, after their complaints were Please give advance notice to the council of any vehicle exceeding 40 tonnes travelling through Brighton & Hove Road and pavement maintenance Winter road maintenance The ASB case review is not a complaints procedure. Brighton & Hove City Council FREEPOST SEA2560 Brighton BN11ZW Freephone : 0500 291229 Email: Your Supervising Social Worker will be able to give you a complaints leaflet, or if you wish, you can contact the council’s Complaints Team directly: Visit: www. For example, you must appeal to the SEND Tribunal within 2 months of an EHC decision letter. Email Customer Services on info@brighton-hove. lgmob bti kegmir mcnk rcbpjr haue culrc epf grlzc cbwysp